Cancellation
For reservations through commercial booking websites, the cancellation conditions of these organizations apply. Casa Sensi advises its guests to arrange a fully covering all-risk travel and cancellation insurance for booked stays.
In the event of a no-show, a cancellation after arrival, or an early departure during the stay, the confirmed total travel sum (excluding additional costs and taxes) will remain due and no refund will be made.
Cancellations can only be made by email to info@casa-sensi.com, stating the reservation number.
Casa Sensi can only terminate the reservation agreement in the event of force majeure (see art. 7.1 of general terms & conditions). In these cases, Casa Sensi will make an alternative offer to the guest as soon as possible. If this is not possible, or if the guest does not accept the offered alternative, the total paid travel sum will be refunded. Casa Sensi is not liable for any other damage as a result of a cancellation by Casa Sensi.
The reservation holder may only dissolve the reservation agreement in the event of extreme force majeure (see article 7.2 of the General Terms and Conditions). In such cases, Casa Sensi shall make an alternative offer to the guest as soon as possible. If it is unable to do so, or if the guest does not accept the alternative offered, the total travel sum paid will be refunded.